1. Can you see the EasyServer from easyadm?
If no, then it is likely that the EasyServer is not properly connected
to the network. Check the physical connection.
2. Can you communicate with the EasyServer?
Ping the EasyServer. If you are unable to ping it, refer to the Troubleshooting
EasyServer II section following.
If you can ping the EasyServer, ask the following questions:
- Can the EasyServer be seen in Easyadm?
- If no, contact Stallion Support (see inside cover).
- If yes, check whether the ports can be configured.
If you are having trouble setting up the EasyServer II, follow the
procedure listed below:
Step 1. HTTP service.
Using a web browser, specify the Server's IP address.
For example:
http://123.456.789.1 or http://hostname. Your Server's
Home Page is displayed.
Step 2. Internet Access.
Check whether you have internet access from the browser. This will
enable you to send a diagnostic report directly to your Service Representative.
If you do not have internet access, contact your Support Representative.
Step 3. Run Diagnostics.
Go to the front page of your Server setup web page and select `Diags'.
The Server Diagnostics screen is displayed with the diagnostic options
listed below. At the very least before contacting your support representative,
find out the name of another `host' on your network
from your network administrator, and perform the `Ping' test
in which you send a message to the nominated host and see whether
you receive a reply. This determines whether the LantraServer is correctly
connected to the network.
Step 4. Ping.
Select the host to be pinged by entering its name in the dialogue
box, and press `Enter'.
Step 5. Server Counter.
The server counter diagnostic displays a variety of information about
data traffic, network errors and serial lines.
Step 6. Port Counters.
Port counters check the functionality of connected ports, and indicated
errors where they occur.
Step 7. Telnet Listener Status.
The telnet listener status test can be used to determine whether the
telnet listener is active.
Step 8. Internet Counters.
The internet counters test checks the various aspects of the transmission
of TCP segments, IP packets and ICMP messages, as shown below:
Step 9. Loopback Tests.
Loopback tests check the functionality of ports with a loopback connector
attached (part no. CO-LBRJ-UNI).
Step 10. Getting Support.
If problems persist, use the `Support' option on the `Diags'
main screen. Follow the instructions to either contact the dealer/distributor
from whom you received the LantraServer, or if unavailable, Stallion
Technologies.
Step 11. Generate Diagnostic Information
Genrate the diagnostic information which will help Support to identify
the problem(s) and determine the solution(s). The diagnostic page
is a comprehensive listing of your server's current configuration.
It also includes the results of a number of diagnostic tests already
discussed above.
Step 12. Email or fax.
Email or fax your dealer/distributor or Stallion (e-mail: support@stallion.com
or support@stallion.oz.au).
If e-mail is unavailable, print diagnostic page from your browser
and FAX it to your dealer or one of the Stallion offices listed on
the contact page.
